90% sales valuation accuracy
93% sales fee satisfaction
87% lettings valuation accuracy
87% lettings fee satisfaction
Welcome to an independently-run, independently-minded estate and lettings agency.Ascend was founded on the belief that estate agents could do a lot better. We'd been working in the industry for a long time and were frustrated that most agencies were just so ordinary. Like their houses, these places were in ...
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Welcome to an independently-run, independently-minded estate and lettings agency.
Ascend was founded on the belief that estate agents could do a lot better. We'd been working in the industry for a long time and were frustrated that most agencies were just so ordinary. Like their houses, these places were in need of a new lick of paint. Bit of rising damp in the basement too.
So we decided to build our own home. This new home wasn't made of sticks or straw. It was founded on a deep-rooted, decade-long knowledge of Manchester, from the very bricks and mortar of the city centre to its outer reaches.
By a team of savvy individuals who loved the city and loved helping people invest, move and live in it. A team of quick thinkers and good listeners who did that rare thing: treat customers like people instead of transactions. Because they knew great service wasn't just about experience and expertise.
We had one philosophy: to keep the promises we made. Then we opened the doors.
Welcome to Ascend. We're built on higher standards.
Ascend was founded on the belief that estate agents could do a lot better. We'd been working in the industry for a long time and were frustrated that most agencies were just so ordinary. Like their houses, these places were in need of a new lick of paint. Bit of rising damp in the basement too.
So we decided to build our own home. This new home wasn't made of sticks or straw. It was founded on a deep-rooted, decade-long knowledge of Manchester, from the very bricks and mortar of the city centre to its outer reaches.
By a team of savvy individuals who loved the city and loved helping people invest, move and live in it. A team of quick thinkers and good listeners who did that rare thing: treat customers like people instead of transactions. Because they knew great service wasn't just about experience and expertise.
We had one philosophy: to keep the promises we made. Then we opened the doors.
Welcome to Ascend. We're built on higher standards.
Latest Reviews
27th Nov 2024
reviewed by 'Neil P'
7th Nov 2024
reviewed by 'Liu'
15th Aug 2024
reviewed by 'Chiara johnson'
19th Jun 2024
reviewed by 'Natasha'
26th Feb 2024
reviewed by 'Nick'
19th Jan 2024
reviewed by 'Fergal'
Opening Hours
Address
Ascend Properties
241 Deansgate
Manchester
Greater Manchester
M3 4EN
0161 637 8336
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 90% | 93% | £30,000 | £245,500 |
| Lettings | 87% | 87% | £315 | £3,575 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 28 | 3 | 1194 | 73 | 19 | 0 | 23 | 0 | 33 | 6 |
Areas covered
- M3
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Rankings
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Latest Properties
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Nov 26,2021
Nov 26,2021
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Working with Jack has made the process of moving in and settling into Manchester an easier process. As an international student, settling into my apartment was a key aspect of my move to Manchester, and with Jack I was able to to find an apartment ...
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Nov 22,2021
Nov 22,2021
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Jack was very helpful, but there seemed to be some issues further up the line, too a long time for things to be sent through and some things felt last minute....
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Nov 22,2021
Nov 22,2021
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Ascend itself was pretty last minute and chaotic. For example, we had a mad rush to sign documents on the day of moving in, because Amanda never responded to any emails. We also never had any confirmation emails that they had received our rent. This ...
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Nov 15,2021
Nov 15,2021
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The experience with Ascend had been great for a while (what I mean by that is that I saw the property, I provided all the info required and I signed the contract, the payments had been done monthly thus, as far as I always paid ...
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Nov 15,2021
Nov 15,2021
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Had a tough situation and little time and Ascend has helped me and my cotenants to find a solution. They went above and beyond to make sure our enquiry was dealt the fastest as possible and found the perfect housing solution for us!...
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Nov 11,2021
Nov 11,2021
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Adam Fairhurst was particularly helpful and charming. Securing our flat was a quick a painless process, which in my experience with estate agents - is bloody rare....
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Nov 10,2021
Nov 10,2021
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It was very helpful conversing with Adam. He provided all the necessary details and clarifications whenever approached. Very kind and patient...
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Nov 10,2021
Nov 10,2021
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I think Adam is very very nice! He always responses my questions quickly, especially I am in China now, so this quick response is helpful for me to get important information....
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Nov 09,2021
Nov 09,2021
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Adam Fairhurst was very helpful and helped me secure the property I wanted. He was always there when I try to reach out to him. Many thanks Ascend properties especially Adam....
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Oct 13,2021
Oct 13,2021
154
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Lack of communication with landlords, having spent 5 months trying to contact out property manager I escalated our issue to be told that the account manger would reply within 24 hours…2 months later I am still no closer to an answer. This company have no understanding of ...
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“Apalling. Lying about state of property and ignoring requests to repairs pre-existing faults they didnt even bother to check...”
Oct 05,2021
Oct 05,2021
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UNABLE TO UNPACK MY BELONGINGS AND CONSTANTLY IN FEAR OF BEING BROKEN INTO DUE TO THEIR NEGLIGENCE IN SIGNING OFF A DEFECTIVE PROPERTY AS ACCEPTABLE.
Moved into an apartment in Accrington two weeks ago, based on an online viewing and referencing process. Very communicative before ...
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Nov 03, 2021
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3nd November: window finally repaired, but Ascend are now deliberately witholding authorisation to locksmiths to repair balcony door. To add insult to injury scaffolding has now been put outside my window, for roof repairs, allowing anybody access to balcony, and ease of entry through broken door. Willful negligence on Ascends part, knowingly putting my safety and security in increased danger. They also do not now respond to any emails or contact. Utter disgrace ...
Sep 27,2021
Sep 27,2021
54
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Absolutely awful company. Don't care about you at all. Ignore you when there is major works needed done in the property (like a toilet not working) and then proceed to tell you to get in touch with compensation (who also never answer). Honestly just the ...
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Sep 22,2021
Sep 22,2021
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Excellent experience , professionally executed , so happy with the way the sale of my house was handled , so happy with the service provided....
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Sep 14,2021
Sep 14,2021
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I was told before how difficult can be some flat hunting in Manchester! From the time I contacted Ascend and Ektha Mehta everything worked super smoothly! Quick and clear responses & communication, simply process and I had secured the flat that I was interested in!
Many ...
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Sep 14,2021
Sep 14,2021
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Ektha has been really helpful to secure a flat, in a time where stock was moving really quickly and we were battling with other renters. Within days I was round to check the property and she highlighted some things to go back to the landlord ...
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Sep 10,2021
Sep 10,2021
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The lettings negotiator was very helpful. He always replied very fast to the emails. Generally, the quality of service was good....
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Aug 18,2021
Aug 18,2021
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Many thanks for Tom Billington, he was very helpful and tackled issues on time without any delay.
His communication skills and showing me around with excellent.
Many thanks to you Tom...
Elizabeth...
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Aug 07,2021
Aug 07,2021
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Ektha was most helpful and always responded to emails or phone calls promptly. Couldn't of asked for much more from a lettings agent...
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Aug 04,2021
Aug 04,2021
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Great service, everyone involved in us sorting the letting of the property was quick and really helpful, everyone was also very friendly....
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Jul 31,2021
Jul 31,2021
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Great Agency!
Very honest and timely with their services. Were able to supply me with video viewings which is great at a time like this. Great communication and very friendly staff. Adam especially has been extremely helpful will all of my queries and questions....
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Jul 20,2021
Jul 20,2021
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Tom initially fielded calls from myself and arranged a viewing on a 3 bed property in New Islington. He showed my housemate around the property and offered to send through details immediately when we decided to sign for it on the same day. Both Tom and ...
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Jul 09,2021
Jul 09,2021
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The entire process was quick and streamlined. I was attended to with excellent professionalism and fantastic customer service. My enquiry was promptly dealt with and i am satisfied with the overall performance of the staff, especially Joseph McCorkindale...
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Jul 06,2021
Jul 06,2021
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Adam Was fab, he was so helpful and attentive and helped in any way he could. He was also great when we came for the tour and he always kept us up to speed with anything going on....
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Jun 30,2021
Jun 30,2021
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TO be honest Ascend agents been helpful
I am expecting a baby no one else was willing to help me to rent a property because of CCj for £397.00
But thanks to Ascend I have a house to welcome my baby thanks...
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Jun 25,2021
Jun 25,2021
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Lovely staff to work with and I’ve enjoyed my experience with the company since I have been renting with ascend....
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Jun 24,2021
Jun 24,2021
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Always really helpful, our repairs are sorted out really quickly and the property manager is really efficient and helpful when we have any questions....
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Jun 24,2021
Jun 24,2021
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Best experience renting with Ascend. Very knowledgeable, friendly and respectful.
Any issues (and there barely are any) are responded to quickly and resolved in a timely manner....
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Jun 23,2021
Jun 23,2021
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Ascend is always there if u need it! I had a leak in bathroom and has been sorted quickly. Didn’t have that with my previous agents!...
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Jun 23,2021
Jun 23,2021
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My renting experience in the past 6 years has been good. I have had no issues and the property management is also very hands on....
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Jun 18,2021
Jun 18,2021
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Ektha was great, such a lovely welcome! Fast and efficient and so helpful from start to finish. Corey was also super helpful. Thanks to you both!...
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Robert
(331)
Amanda Field
(45)
Ardent
(42)
Ektha Mehta
(35)
Adam Stephenson
(26)
Adam
(25)
Tom Billington
(23)
Lucy Sexton
(23)
Faye Newton
(20)
Katie
Lucy Wakeland
(16)
Ewan Rowe
(16)
Lora Barker
(15)
Fiona Trigg
(15)
James Hardern
(9)
Mark Lewin
(5)
Eleanor Crockett
(4)
Stephanie Bates
(3)
Robyn Young
(3)
Oliver Sacks
(2)
Corey
(2)
Nicole Moore
(1)
Adam Mack
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Josh
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Henry
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Tenant Fees
Current Tenancies & Company lets Signed Before 1st June 2019All fees include VAT:
Renewal fee: £180
Company let application Fees: £300
Company let Renewal fee: £180
New Assured Shorthold Tenancies (ASTs) Signed On or After 1st June 2019
Holding Deposit (per tenancy)
One Week’s rent. This is to reserve a property and will be offset against 1st months Rental. Please note: This will be withheld if any relevant person (including any guarantor(s)) withdraw from the tenancy, fail a Right-to-Rent check, provide materially significant false or misleading information, or fail to sign their tenancy agreement (and/or Deed of Guarantee) within 15 calendar days (or other Deadline for Agreement as mutually agreed in writing).
Security Deposit (per tenancy. Rent under £50,000 per year)
Five weeks’ rent. This covers damages or defaults on the part of the tenant during the tenancy.
Unpaid Rent
Interest at 3% above the Bank of England Base Rate from Rent Due Date until paid in order to pursue non-payment of rent. Please Note: This will not be levied until the rent is more than 14 days in arrears.
Lost Key(s) or other Security Device(s)
Tenants are liable to the actual cost of replacing any lost key(s) or other security device(s). If the loss results in locks needing to be changed, the actual costs of a locksmith, new lock and replacement keys for the tenant, landlord any other persons requiring keys will be charged to the tenant. If extra costs are incurred there will be a charge of £15 per hour (inc. VAT) for the time taken replacing lost key(s) or other security device(s).
Variation of Contract (Tenant’s Request)
£50 (inc. VAT) per agreed variation. To cover the costs associated with taking landlord’s instructions as well as the preparation and execution of new legal documents.
Change of Sharer (Tenant’s Request)
£50 (inc. VAT) per replacement tenant or any reasonable costs incurred if higher. To cover the costs associated with taking landlord’s instructions, new tenant referencing and Right-to-Rent checks, deposit registration as well as the preparation and execution of new legal documents.
Early Termination (Tenant’s Request)
Should the tenant wish to leave their contract early, they shall be liable to the landlord’s costs in re-letting the property as well as all rent due under the tenancy until the start date of the replacement tenancy. These costs will be no more than the maximum amount of rent outstanding on the tenancy.
CMP: PropertyMark
Redress Scheme: The Property Ombudsman Last updated at 07/03/2022, 2:02 PM by
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Last updated at 1:02 PM 07/03/2022 by
Best Letting Agent in Manchester 
